FAQs
Product Information
➤ Is The Drooze Night Light Safe?
Yes! The Drooze™ Night Light is made from food grade silicone material, they are BPA free. The Night Light also has soft light eye protection and no flicker. It has a runtime of up to 15 hours.
➤ Will It Hurt or Damage My Eyes?
The Drooze™ Night Light has three levels of dimming and color variations that you have full control over. We recommend testing light levels and different colors to find the suitable light intensity for you to enjoy.
➤ How Long Does The Light Stay On?
The Night Light can last up to 30 or 60 minutes depending on your selection. The Drooze™ Night Light has an overall runtime of up to 15 hours and is charged through USB.
➤ What Are Some Ideas?
The Drooze™ Night Light is very unique as a birthday/festival gift for children and adults alike. It's aesthetic design makes it a cute decor for a Japandi Themed bedroom.
Online Order Help
➤ How do I know that my Drooze order is confirmed?
After you place an order, you will receive an order confirmation via email. Please check your junk folder if you do not receive it or contact our team. We are always here to help.
After you place an order, you will receive an order confirmation via email. Please check your junk folder if you do not receive it or contact our team. We are always here to help.
➤ Help! I need to make a change to my order:
We will certainly attempt to make any order changes upon request, however during busy periods this may not be possible due to the magnitude of orders being processed by our warehouse team. Please contact us immediately at hello@thedrooze.com
We will certainly attempt to make any order changes upon request, however during busy periods this may not be possible due to the magnitude of orders being processed by our warehouse team. Please contact us immediately at hello@thedrooze.com
➤ How do I cancel my order?
If your order has not been shipped contact us immediately at hello@thedrooze.com If your order has already been processed through our warehouse, we will not be able to cancel it.
➤ Help! I need to change the delivery address on my order
Please contact us immediately with your order number and correct postal address at hello@thedrooze.com
If your order has already been processed through the warehouse, we suggest contacting Australia Post and requesting that the parcel be redirected.
➤ What forms of payment do you accept?
We accept Amex, Apple Pay, Mastercard, Pay Pal, Shop Pay, Visa and After pay
Shipping + Delivery
➤ Where can I find my tracking number?
Once your order has been shipped, you will receive your tracking information via email.
➤ My order says that it has been delivered but I have not received it. What should I do?
Please do the following steps so that you can find your missing parcel:
Check your mailbox, as well as behind any pot plants or around the outside of your house.
Check with your local post office
Please wait another business day (in case it was incorrectly scanned as delivered) and then contact the postal service.
if you still cannot locate your parcel, please let us know and we can help.
Please note: DROOZE is not responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases.
Return Information
➤ How can I make a return?
We're sorry to hear you would like to return products in your order. Please email us at hello@thedrooze.com and we'll help sort you out!
See our returns policy here https://thedrooze.com/policies/refund-policy for more information.
➤ How can I find out about promotions and new products?
Please makes sure to sign up to you e-newsletter to be the first to know about new product releases and promotions. We are always working on new products. Stay tuned!
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