Shipping & Returns
We want you to love what you ordered. If something isn't right, we'll make it right.
Decompression shouldn't involve tracking stress. We've streamlined our fulfillment cycle so you can transition into downtime quickly.
Orders are dispatched within 2 business days. Delivery takes 4 to 7 business days from dispatch.
The moment your package leaves our hands, an automated confirmation with a live tracking link will land in your inbox or phone. You can watch your comfort map in real-time.
The feel is everything. If your pieces do not give you that total switched-off feeling we designed them for, the setup for sorting it out is completely stress-free.
If your order arrives damaged or defective, we'll replace it. No questions asked.
For sizing issues, reach out to us at support@thedrooze.com within 7 days of delivery. Include your order number and we'll sort it out.